About Wishlist reminders

Published February 24th, 2023 by Polina Tsigelskaia

If customers add certain products to their wishlists, it means they are interested in them. You can use it to convert wishlists into sales by sending a series of personalized emails based on customers' faved products. All the Wishlist Reminders can be found in the Notification center -> Wishlist: You can set up 3 types of automated emails: All of

How to get a customer's birthday

Published March 31st, 2023 by Polina Tsigelskaia

In the Points program , you may reward users on their birthdays. It can be a great incentive to drive customer engagement in the store and give sweet gifts to users on their birthdays. You may check this rule to set it up according to your requirements. How can your customers enter their birthday information? There are two ways the users may leave t

How to add a Rewards widget "How many points you will earn"

Published February 24th, 2023 by Polina Tsigelskaia

The points price widget is intended to show customers how many points they can earn by purchasing a product. This feature is for the Place Order rule in the Points program.   The widget is displayed only for logged-in users and looks something like this:   Legacy Theme:  To add it to your product page, please open the product-template.liquid file, a

Why Loyalty Program & Why Growave?

Published April 19th, 2023 by Polina Tsigelskaia

Why should you build a Loyalty Program?  What is the reason for having a Loyalty Program may be a question that arises in one's mind. The answer is that the Loyalty Program and spending are interconnected. If you desire to save money on your future purchases, it's advisable to become a member of a Loyalty & Rewards Program. The fundamental objec

Best practices on setting up the Points program

Published February 24th, 2023 by Polina Tsigelskaia

Points program - a program that lets your customers earn points for doing some specific actions on your site and redeem the rewards for these points. When you install Growave, you get a basic package of three rewardable actions: Create an account , Place Order, and Reward on your birthday . 1. Create an account Encourage your customers to sign up fo

How does Growave Reviews impact your SEO?

Published February 24th, 2023 by Polina Tsigelskaia

Google helps to find your site or page by showing a small part of that content called the 'snippet'. Rich snippets apply Google's algorithms to highlight structured data embedded in web pages. In other words, Rich Snippets are usual search results with additional data displayed. Review is one of the types. Below you may see how the search result wil

How to export Loyalty and Rewards data

Published February 24th, 2023 by Polina Tsigelskaia

If you would like to export your existing Rewards data, Growave allows you to do it from the Admin panel easily. Please go to the Rewards Analytics section and click the 'Create report' button: Then please choose the period (y ou may also sort the time frame from 7 days, 30 days to 90 days) and select the necessary data: We provide the following dat

Uninstalling Growave

Published February 24th, 2023 by Polina Tsigelskaia

It would break our hearts, but if you have somehow decided to delete our app, there is a proper way to do it.   So, to prevent having any code leftovers on your site, you need properly uninstall the app. To do so, please go to your dashboard , then open Settings->Manage app->Clear the theme Click on 'Delete': The "Delete" button disables API c

Integration with Gorgias ( pulling profile info from Growave)

Published February 24th, 2023 by Polina Tsigelskaia

Gorgias is all-in-one customer support and live chat helpdesk that connects all your communication channels to manage all your customer support in one place. The following integration between Growave and Gorgias allows you to display the customer's current point balance, referrals, VIP Tier status, and the latest review. If you would like the automa

How to create own Twitter APP

Published February 24th, 2023 by Polina Tsigelskaia

The Social login product uses our Twitter APP for your online store by default, however, if you want to use your own Twitter APP with your store name & logo then please follow this guide.   1) Go to https://apps.twitter.com and click on the "Create App" button. Please note that in order to create an app, you need to have a developer account. Jus

How to adjust the design of the Wishlist widgets

Published February 24th, 2023 by Polina Tsigelskaia

You may change the colors, widget styles, widget placement of the Wishlist app, and many more. Here is a complete summary of the design adjustment of the app. You may arrange the colors of the tab, icon, text, heart icon, and button style in the way it suits you the most. Secondly, you may access the Admin Editor section by this link - https://admin

Integration with Shopify Flow

Published February 23rd, 2023 by Polina Tsigelskaia

Shopify Flow is an e-commerce automation platform that enables you to automate tasks and processes within your store and across your apps. Shopify Flow is available only to the following: stores that subscribe to the Shopify Plus, Advanced, or Shopify plans stores that use the Shopify Fulfillment Network (SFN) Shopify Flow workflow components Flow i

About the Referral program

Published February 23rd, 2023 by Polina Tsigelskaia

Turn your customers into loyal advocates and let them represent you to new potential buyers. With the Referral program, you can motivate your existing customers to bring their friends to your store. The only program that lets you reward both - is the referrer(sender) and referee (receiver).     How does the Referral Program work?  The Sender of the

How to refund redeemed discounts

Published February 24th, 2023 by Polina Tsigelskaia

We all make mistakes and the consequences are irreversible, but not in this case.  I'm glad to share with you an opportunity to refund the points to the discounts that the users redeemed by mistake.    For example, a customer has spent points by mistake and redeemed a wrong discount: You can find this customer in the Customers section and view his a

How to Boost campaigns

Published February 24th, 2023 by Polina Tsigelskaia

We are thrilled to share with you a brand new feature that may help you to boost campaigns and reward additional points for placing orders. You may decide when the campaign is active and run it in a certain timeline. This may help you run special events more effectively and attract more visitors. VIP TIER EXCEPTION : If you have set the Tier includi

About automatic Review Request emails

Published February 23rd, 2023 by Polina Tsigelskaia

The reviews feature automatically sends Review Request emails within a specified number of days OR perfect time after purchase based on our data analysis. The period can be set up from the Review emails section. 1. Getting started Review Request emails are sent only if the order's status is fulfilled and paid (It is shown and can be set up in your S

How to import VIP Tiers to the Loyalty&Rewards program?

Published February 24th, 2023 by Polina Tsigelskaia

Are you moving from another platform to our app and would like to keep the existing data of your Rewards program? No worries, it can be easily done 😊. To import the VIP Tiers into Growave, please follow the steps described below: 1) Create the VIP Tiers in the Admin -> Rewards -> VIP Tier: 2) Open the Settings -> Import center -> Rewards

Free product

Published February 24th, 2023 by Polina Tsigelskaia

Growave now enables the ability to give out free products to your customers in exchange for collected points. You may choose any product you would like and your customers may redeem points to get it for free. Free product as the rewarding type The free product can be used as a rewarding option for the Points program, VIP tiers, and Referral program.

About the VIP Tiers

Published February 23rd, 2023 by Polina Tsigelskaia

VIP programs are one of the most effective retention marketing tools out there. With an emphasis on exclusivity, they create an experience that leaves customers wanting to spend more with your brand. This makes it the perfect tool for getting a higher customer lifetime value from your upper-tier or most loyal customers.   How do VIP Tiers work? Cust

How to add pages to the Navigation in the Shopify store

Published February 24th, 2023 by Polina Tsigelskaia

Once you install the app and confirm the subscription, Growave automatically creates pages for the various functions so you can use them instead of some widgets. The main pages include(by clicking on the link you may view the example of the page on the demo-store ): Reviews page - allows you to view both site and product reviews on one page; Share r

Integration with Multifeeds for Google Shopping

Published February 23rd, 2023 by Polina Tsigelskaia

Multifeeds for Google Shopping creates high-quality product feeds from the product data in Shopify, allowing access to all important feed settings while keeping the process simple enough to be completed within minutes. Product feeds are used in many advertising platforms and marketplaces. The product information from the product feed will be shown t

Best practices to launch review requests emails

Published February 24th, 2023 by Polina Tsigelskaia

Reviews feature automatically sends Review Request emails within a specified number of days OR perfect time after purchase based on our data analysis. The number can be set up in the Review emails section.   Let's learn about the ways you may set up review requests to receive the most benefit. Consider adding a custom email address to the review req

Best practices on using the Referral program

Published February 24th, 2023 by Polina Tsigelskaia

Referral Program - is a program that allows you to turn your customers into loyal advocates and let them represent your shop to new potential buyers. Each of your existing customers already has their own links, which can be shared through social media using social icons or just pasted wherever is needed. The link is generated automatically by Growav

Klaviyo Integration

Published February 23rd, 2023 by Polina Tsigelskaia

We are here to announce to you the integration between Klaviyo and Growave. This means that the integration is available on the Growth and higher  plans of Growave for any Shopify plan. Benefits This integration includes Wishlist reminder emails, Review request emails, and Reward notifications . On top of that, all the data related to buyers will be

Custom actions

Published February 23rd, 2023 by Polina Tsigelskaia

The custom action is a custom Earning points rule for which your customers can receive an award. This action allows you to reward third-party actions performed by users outside of our platform. For example, commenting on a blog post, leaving a review on another app (Yotpo, Judgeme, and others), and so on. This action is integrated via API tools and

How to adjust the design of the Reviews widgets

Published February 24th, 2023 by Polina Tsigelskaia

You may change the colors of the Reviews widgets, and adjust widget padding and text color. Here is a complete summary of the design adjustment of the app. You may arrange the colors of the tab, icon, text, and stars in the way it suits you the most. You will see the results reflected on the right side of the screen. Secondly, you may access the Adm

Complying GDPR using the consent checkbox

Published February 24th, 2023 by Polina Tsigelskaia

What does GDPR stand for? General Data Protection Regulation. What is GDPR? At its core, GDPR is a new set of rules designed to give EU citizens more control over their personal data. It aims to simplify the business regulatory environment so citizens and businesses in the European Union can fully benefit from the digital economy. What is GDPR compl

Shopify accounts and Growave

Published April 27th, 2023 by Polina Tsigelskaia

If you have a Shopify store and want to implement Growave to enhance your customer engagement and loyalty, it's required to enable accounts. Customer accounts let your customers log in to view their orders, profile information, and save addresses. When a customer logs in, the details stored in their accounts are auto-filled during checkout for a fas

Free shipping

Published March 31st, 2023 by Polina Tsigelskaia

Let your customers redeem a 'Free shipping' discount for points they have earned for on-site actions. We have released new settings for this discount. Let's disassemble all the moments in setting up! 1) First off, you can add "Free shipping" as a Reward in the Earning points section. To do that please click on "Add new" and choose the rule: 2) Then

How to display the Wishlist icon in the header menu

Published February 24th, 2023 by Polina Tsigelskaia

Make it easier for your customers to find their Wishlists. Showcase the Wishlist icon on the menu with the counter of the added products. It automatically redirects to the Wishlist page by clicking on it so shoppers can view their loved items. To display, please go to your Shopify admin panel > Themes > Edit code > sections > header.liqu

Getting started with Shoppable Instagram Galleries

Published February 24th, 2023 by Polina Tsigelskaia

1. Connect your Facebook account to the app. a) Create a business page on Facebook . b) Switch your personal account to a business account on Instagram. c) Add your Instagram business account to that created business page on Facebook: via Facebook: Add or Remove an Instagram Account From Your Facebook Page OR via Instagram: How to Add or Change the

About Shopify Multipass support

Published February 24th, 2023 by Polina Tsigelskaia

What is Multipass? Multipass login speaks to the need of merchants that maintain an existing external database of users that might also need access to Shopify. For example, a merchant that runs an online forum that wants to allow their forum members to purchase products through a separate store can help make the process easier by ‘integrating’ the e

How to edit a review

Published February 24th, 2023 by Polina Tsigelskaia

If you have received a good review with some typos inside and you need to change the text a little you can modify all the reviews by clicking on the edit icon. You can: change the text, add or remove rating stars, mark a customer as a "Verified buyer", add photos, change the date, assign a review for another product or to the site; reply to the revi

How to get valuable data from the Rewards Analytics

Published February 24th, 2023 by Polina Tsigelskaia

If you would like to have a glimpse at how your Rewards programs are performing this guide might help you explore Reward Analytics and get useful insight into the main results of your campaigns. You may find the Analytics section of the Rewards app right when entering the app: In the next step, you may see such tabs as Points, Referral program, and

Subscribe to newsletter

Published February 24th, 2023 by Polina Tsigelskaia

The 'Subscribe to newsletter' checkbox is added to the account window and means accepting marketing of all notifications from the store. Since it changes the 'Accept marketing' status in Shopify to the 'true' state. Here at Growave you can set it as the earning rule and reward your customers for fulfilling this action. The box appears during the fir

How to change the Loyalty and Rewards' design

Published February 24th, 2023 by Polina Tsigelskaia

You can adjust the Loyalty and Rewards page and tab's appearance anytime, so it matches your site's design. Soon we are going to launch the Branding section, where you will be able to design the Rewards. Please reach out if you would like to make changes to your Rewards program, we will be happy to help you🙌! Also, at the moment Admin Editor is avai

How customers can Earn Points and Get the Discounts

Published February 24th, 2023 by Polina Tsigelskaia

Let's learn step-by-step how customers can participate in the Rewards program. You can check the following video or find the instructions below:   1) To get started, open the shop and sign up, there you will see the Rewards tab: 2) Once you open it, you will see available actions to fulfill and points balance:   3) You can fulfill any action to get

Language editor and multi-language feature

Published February 23rd, 2023 by Polina Tsigelskaia

We now have the Growave Admin available in the French and Japanese languages, you can find them in Settings -> General :      Here at Growave you can translate specific phrases from your Shopify website into the language of your choice, or edit any default copy to better suit your brand’s voice. For that please go to the Language Editor section f

Admin Editor

Published February 24th, 2023 by Polina Tsigelskaia

Admin Editor section of Growave helps you get access to the settings of each app on the platform and adjust them as needed. In order to open the editor, please enter this link in the address bar: https://admin.growave.io/admin/editor. After going through the link, you will need to login into your store and then will be redirected there and see the o

Embed Instagram gallery using Embed code

Published February 24th, 2023 by Polina Tsigelskaia

This method gives you more flexibility but it requires basic coding skills. You can embed Instagram galleries into any wished page using Shopify Pages or Shopify Liquid Code Editor. Shopify Pages 1. Go to the dashboard and open the gallery. 2. Choose layout, columns, and rows according to your needs. 3. Copy the widget code. 4. Now, go to the Shopif

Rewards notifications and how they function

Published February 24th, 2023 by Polina Tsigelskaia

Setting up Rewards notifications can help you in a number of ways. As you are heading to build your Rewards and Loyalty program, email notifications play a significant role in keeping your customers up to date about their point balance, available rewards, earned discounts, and even VIP tier status. NOTE: our Rewards system notifications have the "ma

How to manually collect reviews

Published February 24th, 2023 by Polina Tsigelskaia

Use a special page to collect reviews manually. You can share the link on your social pages, include it in your email campaigns, request a review from your offline sales, etc. When you are collecting reviews manually, you can choose whether it's for your site or for a certain product.  As for the recently purchased products, our app automatically se

Importing reviews into Growave

Published February 23rd, 2023 by Polina Tsigelskaia

I see you are moving to Growave from other Reviews app. 😊 Welcome and thank you for starting your journey with our family! In just a few steps we can assist you in importing your existing reviews into Growave, so you won't lose any. There are 2 ways to import reviews: 1. Manual import Manually add your reviews using the form in Growave dashboard her

How to set integration with Klaviyo using Visual Editor?

Published February 23rd, 2023 by Polina Tsigelskaia

If you want to set up integration with Klaviyo, but have trouble editing emails via HTML, then this article is for you.  Make sure that all of the following steps have been completed before you move on to editing emails:  Enable integration from the Growave Admin Select a 'Full access' API Key, copy it, and insert it in Growave Admin Enable emails t

Connect your Facebook Account

Published February 24th, 2023 by Polina Tsigelskaia

Facebook's new rules require a Business Account on Instagram to use Shop Instagram&UGC. Therefore, please follow this step-by-step guide to convert your personal account to a business one.   a) Create a business page on Facebook . b) Switch your personal account to a business account on Instagram. c) Add your Instagram business account to that c

FAQ on the Social login app

Published February 23rd, 2023 by Polina Tsigelskaia

1. Do visitors need to fill in their email after login in via their social account? There's no need for customers to leave their email addresses when logging in via social networks. Information about visitors will be saved on the site depending on what kind of social network the visitor logged in to. To log in through any social network, you need to

Spend X to get Y

Published February 24th, 2023 by Polina Tsigelskaia

The Spend X to get Y rule helps encourage customers to spend a certain amount of money in order to get a reward for it. You can set a spending goal and cheer members on when they will achieve it. Also, you are free to create as many Spend X to get Y rules as you want. NOTE: The set amount should be spent within one order placed, in other words, a cu

How to embed your Instagram gallery into any Shopify page?

Published February 24th, 2023 by Polina Tsigelskaia

Depending on your needs and skills you can pick any of the following methods. All of them allow you to embed the shoppable galleries into your Shopify site.  Choose the method which works for you and follow its instructions. 1. Shop Instagram page [ no need to install ] A new Shop Instagram page has already been created with your gallery. You can vi

Integration with FirePush app

Published February 24th, 2023 by Polina Tsigelskaia

The integration with FirePush can help you to speak directly to customers every day. You will attract even more customers’ attention and generate more sales by providing them one-click access to your store. Now you can easily transform automated emails into fully automated push notifications and benefit from it.   Moreover, you will be able to send

Rewarding for signup

Published February 24th, 2023 by Polina Tsigelskaia

There is a way to encourage users to register on your website by rewarding them with points when they sign up/social login into your site, so they can redeem these points for rewards or discounts (percentage/fixed amount/free shipping) in your Rewards & Loyalty program. It's possible to assign a reward for those actions in the Earn points sectio

Growave Analytics

Published February 24th, 2023 by Polina Tsigelskaia

The following guide will provide you with more details about Growave Analytics. You can find this section in the sidebar menu of the Admin Panel: 1) Let's begin with the Rewards which contain 3 sections (Points, VIP Tiers, and Referral Program): Generated Revenue (Points) - shows the total amount of money that customers spent when placing orders usi

How to reward members for reaching a VIP tier

Published February 24th, 2023 by Polina Tsigelskaia

You might be wondering if it's a good idea to reward members when getting to a certain level or leave it as is without sharing any perks. In Growave's VIP tiers program you may go either way. Rewarding options of VIP tiers will allow you to set up discounts or points as a reward. However, please note that it's not possible to set up multiple rewards

How to export reviews

Published February 24th, 2023 by Polina Tsigelskaia

If you would like to export your existing review data, Growave allows you to easily do it from the admin panel. Please go to the Growave Admin > Settings > Import center > Reviews: Scroll down, find 'Export reviews' and click on 'Export': You will be provided with a CSV file with all existing review data. That's all! 😊 Please feel free to r

Changing email address for notifications

Published February 24th, 2023 by Polina Tsigelskaia

What are the notifications? Growave sends different notifications to customers in the form of reminder emails. They include Wishlist reminders, Review requests, Loyalty and Rewards notifications, replies to asked questions and etc. Growave also sends emails to the shop owners as well to notify them about new reviews, asked questions, completed impor

How to create own Tumblr APP

Published February 24th, 2023 by Polina Tsigelskaia

The Social login product uses our Tumblr APP for your online store by default, however, if you want to use your own Tumblr APP with your store name & logo then please follow this guide.   1. Go to this page http://www.tumblr.com/developers , Sign up on Tumblr and then click on API link:   2. On the next page scroll down a bit and click on the "r

Creating an import file for reviews

Published February 24th, 2023 by Polina Tsigelskaia

Reviews are extremely helpful for your website's social proof, so if you are moving to our app, don't forget to import your existing reviews.   If you have been using another reviews app for Shopify (Yotpo, Kudobuzz, etc) or have reviews on other platforms, then you can easily export them in a CSV file from their admin panel. What is the CSV file fo

How to promote Loyalty & Rewards program?

Published March 10th, 2023 by Polina Tsigelskaia

Even if you've created a super creative and profitable loyalty program, you still need to make an effort to make sure your customers know about it. It's more than just sending a discount email. To be successful, you have to look at the bigger picture. By the big picture, we mean cross-promotion. Let's explore how to promote the Reward program using

How to choose discount/point value for your business?

Published March 10th, 2023 by Polina Tsigelskaia

When launching the Loyalty program, it's essential to consider the discount/point value and make sure it's profitable for both parties, you and your customers. Choosing the discount value for a rewards program requires a careful balance between providing attractive rewards to customers while also ensuring that the program remains profitable for the

How to find a separate page for each Growave app?

Published February 24th, 2023 by Polina Tsigelskaia

This short article describes how you can find the individual pages of our application. As soon as you install Growave, the pages will be automatically added to your store.  Below are the links to our demo store as an example: Rewards - https://ssw-demo.myshopify.com/pages/reward Referral program - https://ssw-demo.myshopify.com/pages/referral Review

Best practices on using the Wishlist app

Published February 24th, 2023 by Polina Tsigelskaia

In today’s e-commerce era, every merchant knows the importance and benefit of such a win-win strategy as a Wishlist, therefore we will not dive deep inside the theory, but rather we will cover more practice and learn how to achieve the best results with Growave’s Wishlist. So let’s get started😎! Wishlist provides a positive and personalized experien

How Loyalty & Rewards program issue points on multicurrency shops?

Published February 24th, 2023 by Polina Tsigelskaia

If you're wondering how points will be issued for orders on multi-currency stores, this article will answer your question. Let me explain the logic and then give you an example 😉. Our app relies on and takes into account the base currency set in your store, just like the Shopify system. As soon as the customer makes an order and pays for it, Shopify

How to export your existing data from different apps

Published February 23rd, 2023 by Polina Tsigelskaia

If you are planning to move to Growave and need to export data from the previously used apps, then this guide would be helpful. In the following article, you will find the information on how to export CSV files from the next apps: Smile.io Judge.me Loox Stamped.io Yotpo LoyaltyLion How to export existing data from Smile.io Exporting customers from S

How to embed the Social Login buttons on any page

Published February 24th, 2023 by Polina Tsigelskaia

All the theme templates differ from each other since they (themes) have different codes and placement, so the following tutorial can give you an approximate idea of how to embed the Social Login buttons on various pages. To embed the buttons please go to Shopify Admin panel > Themes > Actions: Edit Code and find the pages you would like to hav

FAQ on the Wishlist app

Published February 23rd, 2023 by Polina Tsigelskaia

If someone buys an item from the Wishlist, is it removed from the Wishlist? No, the item is not removed from the Wishlist, but it can be deleted manually. To delete the product from the Wishlist, just click on the "Add to wishlist" button. This can be done from the product or wishlist page/tab. Please refer to the following screenshots: Also, custom

Integration with the CustomerHub app

Published February 24th, 2023 by Polina Tsigelskaia

With the integration, you are able to transform your customer accounts. You can add to the «My Account» as a Rewards, Reviews, Referral, and Wishlist page. Integration requirements Any plan The CustomerHub app is installed In order to install the CustomerHub app, please click here . To connect it with our Growave app you need to set it up in your Sh

How to add Custom questions to the Reviews widget

Published February 24th, 2023 by Polina Tsigelskaia

As you already know from our previous articles, Reviews help you not only to drive your sales and social proof, but it can also give the possibility to know your customers and their preferences. If you are interested in getting more information about your customers and letting potential buyers know your products better with details we have an amazin

Integration with Shopify Point of Sale (POS)

Published February 23rd, 2023 by Polina Tsigelskaia

The integration between Growave and Shopify POS will let you store and track both online and offline purchases, enroll all your customers into a rewards program, and redeem their points in both places. Thereby, due to this integration, you can grow your business by converting one-time shoppers into repeat buyers.  Shopify POS is a great app for enab

How to test Growave before you go live?

Published February 24th, 2023 by Polina Tsigelskaia

You can set up and test Growave features before making them available to your customers. Let's imagine, first, that you'd like to install our widgets into the unpublished theme, learn the logic, and then launch Growave. Let's explore how to set it up 🤗. How do themes work and how to manage them? A theme is a template in Shopify that defines the way

Review Badge

Published February 24th, 2023 by Polina Tsigelskaia

The Review badge is intended to display the total amount of reviews and their average rating. The widget is available on any plan , however, the only condition to add it is to have more than 20 reviews on your site. It looks like this: Below is a code of the Review badge: <div class="ssw-html-widget ssw-reviews-badge-widget" data-module="recommen

Integration with Allcolibri

Published March 10th, 2023 by Polina Tsigelskaia

We are happy to let you know that we now have the integration with Allcolibri . This integration can help you in rewarding your customers with what matters, building a unique customer experience everyone will remember, and improving loyalty and conversion rates. It allows using points accumulated on the shop for charity purposes such as planting tre

Integration with GemPages

Published February 23rd, 2023 by Polina Tsigelskaia

GemPages grants you the power of code without coding. Build as you envision with a versatile Drag & Drop Editor. Quickly create pages of any type by choosing from an extensive template library. Design an amazing brand experience with advanced customizations. Turn visits into sales with built-in conversion boosters. Leverage your marketing campai

How to manually adjust customer's points balance

Published February 24th, 2023 by Polina Tsigelskaia

We all want to control everything that happens in our business. This also applies to our customers' points balance. And here, in Growave you can always do it from your admin panel! First of all, you can find members' data in the "Customers" section. Let me explain it step by step Add/subtract points to a specific customer: To start adding or subtrac

How to edit the Loyalty and Rewards FAQ

Published February 24th, 2023 by Polina Tsigelskaia

Describe how the Loyalty Program functions to make it easier to understand and encourage participation. It's easy to edit the FAQ section, you can do it from the ' Rewards ' section in our Admin Panel. Here are two sections that you might edit, 'Question' and 'Answer' as shown on the screenshot: Or, you can create the new sections via 'Add new Quest

How can customers spend their points

Published February 24th, 2023 by Polina Tsigelskaia

Let your customers redeem the rewards for points they've earned for the on-site actions. There are 5 types of Spending rules and you can choose which exact rewards to enable from all the offered ones here: Dashboard > Loyalty and Rewards > Points . How to set up the rewards? Sales channel options  Here you can select a sales channel that is mo

FAQ on the Reviews app

Published February 23rd, 2023 by Polina Tsigelskaia

1. How to change the location of the Reviews tab or how to disable it? You may do that from the Reviews settings >> Show review tab/Reviews tab position by clicking on the "Left" and "Right" options and checkbox. 2. Is the email column mandatory when importing reviews from other apps? Yes, the email column is mandatory when importing. Сheck mo

How to create a staff account for Growave?

Published February 24th, 2023 by Polina Tsigelskaia

In some cases, to fulfill your query, our support team might need access to your Shopify Admin Panel and for that, we need a staff account. Please, do not worry about your data safety, we request access only for the detailed investigation and you're free to remove it once we're done. Please, follow these steps to create a staff account: 1) Go to the

Integration with Vajro

Published February 24th, 2023 by Polina Tsigelskaia

With Vajro, you can build completely customizable, native iOS and Android apps for your Shopify store to increase sales, drive engagement, and build a brand your customers will love. With Growave and Vajro integration, you can embed a loyalty and rewards program into your mobile app. Note: Integration between Growave and Vajro is available on any pl

System notifications

Published February 24th, 2023 by Polina Tsigelskaia

Here at Growave we have emails that are activated in case customers fulfilled actions, you can find them in the Admin Panel -> Notification center -> System Notifications: 1) Reset your Password - You need to reset your password. 2) Activate your Account - You need to activate your account. 3) Changed Balance - Your balance was changed by admi

How to pause the Loyalty&Rewards program?

Published February 24th, 2023 by Polina Tsigelskaia

You have the option of temporarily disabling or pausing your Rewards program at any time in the Admin panel . Once your program is paused, no new members will be added, the Rewards tab will be disabled, and no new points will be accrued. Please note that pausing your program does not pause billing. Follow these steps to pause the program: 1. Points

Rewardable actions

Published February 23rd, 2023 by Polina Tsigelskaia

Points program increases engagement with your customers by rewarding them with points for actions. In this guide, we will learn about specific traits of each action and how they can be grouped into different categories. If you want to learn how to create Earning points rules in general, visit this guide . So what kind of earning rules does Growave h

Importing Wishlist data into Growave

Published February 24th, 2023 by Polina Tsigelskaia

Have you been using another Wishlist app before ours? We are glad that you decided to move to Growave! Please do not worry about existing wishlist data, we can easily transfer all your data to our app! :) The only thing we need from you is the correct CSV file format containing the following fields: product - your product id or product handle; email

Cart Count ID "#cart-count" and Cart Total ID "#cart-total"

Published February 24th, 2023 by Polina Tsigelskaia

Once you open the General settings of the Growave Admin, you will see the settings for Cart selectors as shown on the screenshot below: These fields allow us to synchronize the shopping cart data and automatically update the counter once a new item is added to the cart. 1) To configure settings take the id of the element where the counter is located

Legacy theme: How to show reviews in a slider

Published February 24th, 2023 by Polina Tsigelskaia

Growave's Reviews app allows you to display your product reviews in a beautiful slider. The only condition is that you need to have at least 5 product reviews, with a rating not less than 4 stars. NOTE: By default, the review slider displays the latest 15 product reviews that are marked as Featured and have ratings not less than 4 stars. The slider

How to add a website link to your Instagram.com profile?

Published February 24th, 2023 by Polina Tsigelskaia

Please follow the steps below: 1. Go to the dashboard and open the Shop Instagram Page section. 2. Click on the "Copy link" button. 3. Now open your Instagram app and go to the "Edit Profile" page. 4. Paste the link into the "Website" field and click on the "Submit" button. That's it! Now, your visitors and followers from Instagram can easily go to

Points expiration

Published February 24th, 2023 by Polina Tsigelskaia

What are the benefits of point expiration? When customers are not given any restrictions on when they may redeem their Loyalty points, they have no reason to accumulate a certain amount within a given time frame — meaning they are not particularly motivated to make additional purchases in the near future. That’s why we’ve implemented this feature, t

Excluding discount codes on sale items with the help of Power Tools

Published February 24th, 2023 by Polina Tsigelskaia

Have you ever faced the issue when discount codes apply to the item even if it's on sale? No worries, we have a solution for you and you will find the details in this article. 1) Firstly, open your Shopify Admin -> Products section. Here select all the products and click on 'Add tags': 2) Create a tag, i.e. "normal" and click 'Save': 3) Then, ope

How to exclude members or products from the Rewards programs

Published March 29th, 2023 by Polina Tsigelskaia

If you wouldn't like some of your products or members to earn points or take part in the Rewards programs due to certain reasons or you were intending to focus the programs specifically for some users or products, our platform can easily help with these tasks.   First of all, let's open Rewards settings where you can find customers and product eligi

How customers can view their points balance

Published February 24th, 2023 by Polina Tsigelskaia

Points balance is the number of points that users have accumulated on the store. These points can later be swapped to available discounts on the store. In case you are wondering if the users on the store can view their balance, we are happy to share with you that points can be seen from the Rewards tab or Rewards page . Here is how it looks in the R

How customers can see their VIP tier status

Published February 24th, 2023 by Polina Tsigelskaia

VIP Tier status is the indication of the current tier of the customer. The users may see which perks are available on their tier and how they can reach the next tier. The status can be seen on the Rewards tab or the Rewards page . Here is how it looks in the Rewards tab:   Here is the VIP tier status on the Rewards page: Hope this article was helpfu

Integrations with shipping apps

Published February 23rd, 2023 by Polina Tsigelskaia

Growave has integrations with three shipping apps: Parcel Panel, Easyship, and Tracktor Order Tracking app. Integrations with these apps allow you to send review requests at the right time based on order statuses. Parcel Panel Order Tracking Parcel Panel Order Tracking is a web-based order-tracking app. The app helps users get a detailed overview of

Explore the Instagram Gallery Settings

Published February 23rd, 2023 by Polina Tsigelskaia

The following guide describes the settings available in the Instagram Galleries setup. If you are just starting, be sure to check the details here .   1) Once you open the gallery, you will see the following options: Change the Gallery title to sound like your brand Show Instagram stories Auto approve to publish all the photos from the Instagram pro

How to create own Facebook APP

Published February 24th, 2023 by Polina Tsigelskaia

The Social login product uses our Facebook APP for your online store by default, however, if you want to use your own Facebook APP with your store name & logo then please follow this guide. 1) Register as a Facebook Developer. We assume that you already have a developer account, if you don’t have one, the registration process is very easy. Pleas

Notification Center

Published February 24th, 2023 by Polina Tsigelskaia

Once you access the Admin panel you can find all of the emails that are sent out to the customers in the "Notification center". The section includes emails from Reviews , Wishlist , and Reward features. In the Notification Center, you can edit the following information: Add the banner The subject of the email Title of the email Text in the "Body" se

How to mark reviews as verified

Published February 24th, 2023 by Polina Tsigelskaia

You might be wondering if the reviews of the products are marked as verified after the completed purchases. The answer is yes, they are automatically marked as such in the reviews widgets on the product pages or Reviews page. And, if the reviews can be marked as verified manually? Sure, you may do it from the admin panel. Let's jump into more detail

Using Growave on a development store or Shopify Trial

Published February 24th, 2023 by Polina Tsigelskaia

We are in the list of partner-friendly apps on Shopify. Growave (any plan) is free to test on for Shopify Trial and development stores. You won't be charged until your development store goes live :) What is the Development Store? The development store is usually needed to set up and test some changes, design a theme, and so on by agencies or Shopify

Is it possible to stack Growave discounts?

Published February 24th, 2023 by Polina Tsigelskaia

Customers often ask if there's any way to use multiple discounts per order or to combine them. However, unfortunately, Shopify does not allow to apply more than one discount for one order. Is there a workaround for it? Yes! 🤩 As a possible solution we can recommend you use Gift cards as a type of discount.   As you may know, Gift cards are equivalen

Integration with PageFly Page Builder

Published February 24th, 2023 by Polina Tsigelskaia

To enable Growave functionality on your drag-and-drop builder, you don't need to code, the guide is simple and intuitive to start. But before we proceed, make sure you installed Pagefly using this link and enabled the integration in Growave's dashboard. This integration is available on any plan of Growave. Step 1: After installing and checking Growa

Integration with the Shoppy app

Published February 24th, 2023 by Polina Tsigelskaia

With the integration, you can add functions to your app to create a Loyalty Program for your customers, add Reviews to your products, and synchronize users' Wishlists. The integration is available on the Enterprise plan of Growave for any Shopify plan.   Growave integrations on Shoppy are divided by type:   1. Growave Loyalty & Rewards: used to

Growave Demo

Published February 23rd, 2023 by Polina Tsigelskaia

Welcome to Growave! Growave is all-in-one Shopify marketing app with powerful tools for Reviews, Wishlists, Loyalty Programs, Gift Cards, Referrals, Rewards, and UGC. Growave replaces several apps with 1 solid app. It lets you boost on-site conversion and grow your brand. Improved admin UX & UI and compatibility with Online Store 2.0 make it eas

How to change the language of Earning and Spending rules?

Published May 30th, 2023 by Polina Tsigelskaia

Coming to you with great news! Growave has launched a new feature that allows you to translate the Earning and Spending rules from the Growave Admin. Please keep in mind that this feature requires you to update the wording manually on your end.  To translate the title and the description, go to Shopify Admin → Growave app → Rewards → Select a rule →

Creating import file for Q&A

Published February 24th, 2023 by Polina Tsigelskaia

Q&A is an essential tool to decrease cart abandonment rates by answering your customers' questions. If you have been using a third-party app for Shopify to collect and answer questions, you can easily export and import them into the Growave platform. What is a CSV file? CSV stands for comma-separated values, a file format (.csv) for spreadsheets

How to get the most of every feature

Published February 23rd, 2023 by Polina Tsigelskaia

Reviews You may easily earn your customers' trust and strengthen social proof with our Reviews app. Collect reviews on-site and via email. 1. First of all, Reviews automatically sends review request emails to your customers who have made purchases but for some reason have not left any feedback yet. In such cases, these emails are great tools to remi

How To Set Up Omnisend Integration

Published February 24th, 2023 by Polina Tsigelskaia

In order to integrate with Omnisend you need to have the following apps installed: Omnisend Growave (Growth and higher plans ) NOTE: All of the emails that you would like to be sent via Omnisend should be enabled in our Admin Panel.  First, you need to set up Omnisend: 1) Make sure that your website is connected to Omnisend: https://app.omnisend.com

Liquid Variables for Email Templates

Published February 24th, 2023 by Polina Tsigelskaia

    Key Value Example Notification {{customer_name}} Customer’s name Hi {{customer_name}} - Hi John Snow General Rewards {{current_balance}} Show current balance of the customer Your balance is {{current_balance}} - Your balance is  100 points balance_changed earned_points points_expiration {{reason_of_change}} Note assigned by an Admin when assigni

How to reward for past actions

Published February 24th, 2023 by Polina Tsigelskaia

If you would like to reward old customers who have already done the on-site actions before installing our platform and didn't get the rewards (as the ones who have done the same on-site actions after installing Growave), you can think of ‘Reward for past actions’ option:  Rewardable actions:  Create account Place order  Leave review Subscribe to new

Information on Billing

Published February 24th, 2023 by Polina Tsigelskaia

Start/Stop charges Growave offers competitive rates and pricing plans to help you find one that fits your needs and budget. Our plans are up to the order’s quantity and have small advantages as an integration in the plans above Growth. A 30-day free trial is useful to see how Growave features can help you to drive traffic, increase customer engageme

How to start using Wishlist

Published February 24th, 2023 by Polina Tsigelskaia

Wishlist reduces shopping cart abandonment and sends targeted emails to fulfill sales from customers who showed intent but didn't end up purchasing. Visitors can save their favorites and later come back for them. You can track who likes what and see which products go well with customers. Send special messages automatically to fulfill sales from cust

Omnisend: How to use variables

Published March 9th, 2023 by Polina Tsigelskaia

Each HTML template has its own variables used to form notification content. The list of notifications and variables that are available in each of them: Birthday reward customerName shopUrl shopName reward - This variable contains one of two values: “reward”, “points”, it depends on how the rewards were configured. rewardCode - This variable contains

How to start using Growave

Published February 24th, 2023 by Polina Tsigelskaia

What is Growave? Growave helps you to reach a new audience and engage visitors and converts them into buyers. We provide a suite of seamlessly integrated products starting from Wishlists, Instagram, Reviews, and ending with Loyalty programs.   Once you complete the onboarding process and select the apps you want to use, we will start integrating the

About the pricing policy of Growave

Published February 23rd, 2023 by Polina Tsigelskaia

IMPORTANT NOTE: Shopify Billing manages all the app charges. Please find more details here . Growave team is happy to announce that we have released a pricing policy that will help shop owners get most of the Growave features depending on monthly order volumes made by the shop. Our pricing varies for shops with different order volumes. We believe th

Creating Earning points rules to reward for various actions

Published February 23rd, 2023 by Polina Tsigelskaia

Turn your visitors into active buyers by offering them points for completing certain actions on your site.   You can choose which exact actions to enable. The active ones are listed in the Earning section : Dashboard > Rewards > Points. The rest of the actions can be found and added to the active ones from Earning points .   Let's take the Sha

Flexible discounts

Published February 24th, 2023 by Polina Tsigelskaia

Flexible discounts allow your customers to easily redeem the needed number of points and use them more actively. You can set both custom and percentage discounts. Custom discount allows you to create a reward with a variable amount and the percentage varies in the percentage. This is how it looks and works for your customers, they may choose which r

Embed the gallery into the Home page using Shopify sections

Published February 24th, 2023 by Polina Tsigelskaia

You can easily embed Instagram galleries into your Home page using Shopify sections. 1. Go to the Shopify themes section and click on the "Customize" button in your current theme. 2. It shows the Home page sections. Now click on the "Add section" button in the left menu. 3. Select on "Shoppable Instagram" under IMAGE category, and then click on "Add

How to pick photos you want to publish?

Published February 24th, 2023 by Polina Tsigelskaia

If it is your first gallery then all your photos are published by default. You can change this auto-approval setting by clicking the "Auto approve" button on the gallery page: You can choose whether to publish your posts automatically or manually. What is the difference between the 'Auto-approve' and 'Manual publish' options? The 'Auto-approve' opti

Wishlist boards

Published February 24th, 2023 by Polina Tsigelskaia

What are the Wishlist boards? Wishlist boards are a unique option that allows your customers and guests to create thematic lists for special events or occasions and save there their favorite items. Users can edit their boards, add and delete items, share on social media and there are no limits on creating them. This is how Wishlist boards look on th

Gallery layouts and their display settings

Published February 24th, 2023 by Polina Tsigelskaia

Engage your customers to check your awesome Instagram posts. Growave’s Instagram app offers you 4 different layouts. They absolutely will help you make your store even more beautiful and attractive to customers. Let’s get to know our layouts closer and learn to differentiate them from each other. By the way, there are four layouts in our app: 1. Sli

How to disable Growave notifications?

Published February 24th, 2023 by Polina Tsigelskaia

If you are looking for certain emails to be sent to your customers, here you can find information about disabling the emails. In Growave we have 4 types of emails: Rewards Reviews Wishlist System 1) Rewards notifications. To disable an email, just click on the slider next to the email, and it becomes inactive: 2) Reviews request. Open the settings,

Adjust order rewarding settings

Published February 24th, 2023 by Polina Tsigelskaia

Order rewarding settings refer to the " Place order " rule as it is possible to define according to which order statuses customers will receive points, at which condition the points are subtracted from the orders, and exclude issuance of points from taxes, shipping costs, and discounts used. To dive deeper into the matter, let's have a look at the R

Pricing: order limits

Published March 9th, 2023 by Polina Tsigelskaia

Growave pricing policy is based on the number of orders per month. The following article describes what will happen if you exceed the limitation and presents examples. Monthly plans If it happens for the first time, you will get a notification (the first email in the series) that warns about exceeding a limit. Basically, the moment when the order co

Integration with Gorgias app (Creating tickets)

Published February 24th, 2023 by Polina Tsigelskaia

Gorgias is all-in-one customer support and live chat helpdesk that connects all your communication channels to manage all your customer support in one place. The integration between Growave and Gorgias will allow you to get your customer reviews and questions in your helpdesk. So you can offer your customers quick support and aid with solving their

Custom domain for your Referral links

Published February 24th, 2023 by Polina Tsigelskaia

Growave allows you to use your own custom domain for the Referral program. Since the default link looks like that (example): https://refrr.app/pUzphmlxrM/62389 so you can change that to a custom one 😉.   For that, you will need to create a DNS record and add it to the settings of the Referral program. So in our setting of the Referral program, you n

What period should I set for the points expiration?

Published March 10th, 2023 by Polina Tsigelskaia

Points expiration is a great tool for motivating customers to actively participate in your Rewards program, spend points, and make purchases. However, if you set a points expiration date without studying the behavior of your customers specifically, it can affect your Brand image.  Before enabling this setting, let's delve deeper into this topic and

FAQ on the Rewards app

Published February 23rd, 2023 by Polina Tsigelskaia

What is the right format for the CSV file to import customer points? REQUIRED: email, points OPTIONAL: first_name, last_name, birthdate(Y-m-d) For more information, be sure to visit the detailed guide here . Are there any statistics for the Reward email templates? At the moment it is not tracked how many emails were sent to the users from the Reward

Best Practices for beginners on setting up Rewards

Published February 23rd, 2023 by Polina Tsigelskaia

This article is intended to explain how to set up a Point program for merchants that are considered new in building the Loyalty and Reward program. General Settings I am completely new to Loyalty & Rewards program how can I set it up? Before you start setting up the program, indicate whether the program is intended for all counterparties or for

How to disable the Wishlist counter

Published February 24th, 2023 by Polina Tsigelskaia

Wishlist counter is the number of times the products were added to the Wishlist. In case you would like to turn it off, this guide might come in handy. Shall we start by exploring how to progress with it? 1. You need to open the Admin Editor section of the app and choose the Wishlist tab: 2. At the bottom of the options you will see the Wishlist cou

Klaviyo: how to use Growave property in the emails

Published February 23rd, 2023 by Polina Tsigelskaia

Make sure integration between Growave and Klaviyo is set and enabled.   When creating your email campaigns, you can use the customer properties sent by our app. To do this, open the email you need, start editing the text, and click on the little person icon in the editor: You will see a general list of properties, among which is our data: -BirthDate

Sorting reward actions

Published April 19th, 2023 by Polina Tsigelskaia

Great news, it's now possible to reorder Actions in the Admin Panel on the Rewards page/tab without developer involvement ✨. Previously, actions were displayed according to the date created.  Now we've added the ability for all customers to move the order of actions independently.  To change the queue, you need to do the following steps:  Step 1: Go

How to unite reviews for product variants

Published February 24th, 2023 by Polina Tsigelskaia

If you often create a new product rather than display a variant of the product, then this feature would greatly help you. You can link reviews to newly created products by tags. 1. Go to Shopify's dashboard > Products 2. Open a selected product, type a tag name, and save it. NOTE: the tag in Growave Admin should be one word (no spaces). In case,

Sorting feature of Reviews app and how it works

Published February 24th, 2023 by Polina Tsigelskaia

It's possible to sort our reviews on the Reviews page and on the product pages. Let's dive into what kinds of options there are for sorting. Reviews page On the Reviews page , you may see the "Sort" feature under the page title. You may click on it and see the following options: Most Recent - means that the most recent reviews will appear on this pa

Integration with Shopney app

Published February 24th, 2023 by Polina Tsigelskaia

The integration with Shopney can help you display Growave reviews on mobile and increase social proof. In this guide, we will talk about how to set up Shopney and Growave integration in a few simple steps. How to set up Growave and Shopney integration? Step 1: Go to your Shopify dashboard. Step 2: Open the ''Apps'' tab and select Growave as shown be

Growave Admin Panel Navigation

Published February 24th, 2023 by Polina Tsigelskaia

If you are new to Growave, the following article will help you on your way in exploring our Admin Panel and settings. You may watch the short video guide to get started:     Once you install our app and go through Onboarding, you will be redirected to this page which is our Admin Panel: Let's begin with the Rewards, if you click on it, the 4 section

How to start using Reviews

Published February 24th, 2023 by Polina Tsigelskaia

Showcase customer reviews with photos to boost credibility, conversions, and sales. Stand out from the crowd with beautiful review galleries, carousels, and customizable widgets. Increase sales by earning customers' trust with reviews.     Here, in just a few steps we can assist you in getting started. Let's start from the dashboard and enable the R

How to create own Amazon APP

Published February 24th, 2023 by Polina Tsigelskaia

The Social login product uses our Amazon APP for your online store by default, however, if you want to use your own Amazon APP with your store name & logo then please follow this guide. 1) Log in/Create your Amazon Developer account here 2) Go to the dashboard: https://developer.amazon.com/settings/console/home and choose login with Amazon 3) Cr

How to mark reviews as featured

Published February 24th, 2023 by Polina Tsigelskaia

In Growave's Reviews app, you may mark certain reviews as "Featured" so that they will appear first in the product reviews widgets, review sliders, and Reviews pages . Shall we look into how to mark reviews in such a way? 1. First, you may go to the Reviews app and find a review that you would like to mark. Click on 'More' -> 'Add to featured': Y

Best practices on setting up VIP tiers

Published February 24th, 2023 by Polina Tsigelskaia

VIP Tiers program helps you provide a tiered customer engagement and reward users for reaching a tier. Here we are going to learn how you may set up the program.   The first step is to open the Dashboard->Rewards->VIP tiers->Add tiers Give out unique names for each tier It's important that your tiers are named in a way it's clear to custome

How to start using Loyalty and Rewards

Published February 24th, 2023 by Polina Tsigelskaia

The Loyalty and Rewards program motivates your shoppers to engage more meaningfully with your brand. Increase repeat purchases, turn your customers into loyal advocates, and give your best users VIP treatments.   After completing the onboarding process you may check more functions that the Rewards app has to offer and if you have skipped setting up

Growave FAQ

Published February 23rd, 2023 by Polina Tsigelskaia

1) Is it possible to have one Growave account for several stores?  No, you should install Growave on each of your stores. 2) How can I check a customer's points balance? You can check it in the Customers section: Just click on any customer account, and you will see Points balance, Referral Program analytics, and the VIP Tier. You may find more detai

How to start using Q&A

Published February 24th, 2023 by Polina Tsigelskaia

Increase sales by making it easy for customers to ask questions and get quick & reliable answers from past customers and your team. Lets customers easily ask their questions right on product pages Questions are sent to past happy customers and your team Increase conversions using trusted and unbiased customers answers Improve site ranking using

Will Growave work with my Shopify theme?

Published February 24th, 2023 by Polina Tsigelskaia

Yes, yes, and yes! Growave works with any theme on Shopify. It lets change colors, backgrounds to fit your branding color and design.  Also if you have a heavily customized theme then we are here to help you. So please don't worry and install our app to join our family right now :) But it doesn't end here, we have handpicked our favorite Shopify the

How to start using Social Login

Published February 24th, 2023 by Polina Tsigelskaia

What is Social Login? Social Login improves the shopping experience by enabling one-click signup and login on your Shopify site. Customers can use their Facebook, Google, Amazon, and other social media accounts. No need to remember another password. After completing the onboarding process, you may customize the app further in the admin dashboard and

How to manually assign/reset VIP Tiers to members

Published February 24th, 2023 by Polina Tsigelskaia

In case you would like to update a customer to a tier manually, Growave can offer such a feature from the "Customers" section in the admin panel. 1. First of all, please go to the Customers section of the Admin panel: 2. Click on the user and, in the profile, you may see the Tier status and click on "Edit": 3. You may choose the needed tier and clic

Integration with AMP by Shop Sheriff

Published February 24th, 2023 by Polina Tsigelskaia

AMP by Shop Sheriff allows you to create Accelerated Mobile Pages (AMP) which are cached by Google for mobile search, meaning better organic SEO, nearly instant page-loads, and more revenue for your business. Integration between Growave and AMP by Shop Sheriff will improve your customer experience with instant loading of reviews and review stars on

About the Points program

Published February 23rd, 2023 by Polina Tsigelskaia

Reward your customers for all types of valuable engagement Increase engagement with your community by rewarding customers with convertible points for actions like leaving reviews, social follows, sharing wishlist, placing orders, and 16 more. All actions are designed to drive high-value purchasing behaviors. What are the Points? It's a program that

Buy certain product or collection and get X points or reward

Published February 24th, 2023 by Polina Tsigelskaia

'Buy certain product or collection and get X points or reward' rule encourages your customers to buy promoted products or collections by offering points, discounts, or gift cards. You can set up a product or collection and cheer members when they will buy it. What is new? Now you are able to start promotion of the several products and collections, n

How to complete the onboarding process

Published February 24th, 2023 by Polina Tsigelskaia

After you add Growave app to your Shopify website, you will be redirected to the following page where you will see the introduction stage of our app. Just click on 'Let's start' and the pricing page will appear. Please choose a plan which will be suitable for you. Then, you will be back to the Onboarding process.   Let's start with the Loyalty and R

How to add Shop Instagram page link to site navigation?

Published February 24th, 2023 by Polina Tsigelskaia

Inspire your customers by showing them your Instagram and user-generated content (#UGC). This guide shows you how to drive your visitors to Shop Instagram page and convert them into customers. Please follow the steps below: Go to the Navigation section in Shopify Admin panel. Open the Main Menu section. Click on the "Add menu item" button, it shows

Legacy theme: How to integrate Add to Wishlist button into the product page

Published February 24th, 2023 by Polina Tsigelskaia

To integrate the "Add to Wishlist" button please go to your Shopify admin panel > Themes > Edit HTML/CSS > product.liquid and add this code where you want to show Add to Wishlist button: {% capture the_snippet_fave %}{% render 'socialshopwave-widget-fave' %}{% endcapture %} {% unless the_snippet_fave contains 'Liquid error' %} {{ the_snippe

How to set up a Reviews tab

Published February 24th, 2023 by Polina Tsigelskaia

The Reviews tab is a floating widget that usually shows up on the side of the screen when the Reviews app is activated. You may decide on whether to show it in the store, and choose the placement from the Reviews settings : The position can be changed to "Left" and "Right". Don't forget to Save changes! Feel free to reach out if you have any questio

How to disable the Rewards tab

Published February 24th, 2023 by Polina Tsigelskaia

The Rewards tab is a floating widget that usually appears at the bottom of the page. It can be set up from the Appearance settings of the Rewards app. Learn more about this here . 1. If you would like to turn off the widget and use the Rewards page instead, it's needed to access the Admin Editor section. Click on the Rewards tab and you will see the

Integration with the subscription apps (Recharge, Appstle and more)

Published March 10th, 2023 by Polina Tsigelskaia

This integration allows you to integrate the Growave rewards program with your subscription app to reward customers with points and allow them to redeem discounts to apply when buying subscription products.  Subscription app requirements We support most of the apps on the Shopify app market, however, there are a few limitations: - Subscription app m

How customers can find their referral link

Published February 24th, 2023 by Polina Tsigelskaia

The Referral link is an individual link the customers can share with their friends in order to get rewards for sharing and using the link. It can be found on the Rewards tab or the Referral page . Here is where the referral link is placed and further shared in the Rewards tab under the Earning points section: Here is the referral link on the Referra

How to subtract points based on the financial status of the order

Published February 24th, 2023 by Polina Tsigelskaia

It's possible to subtract points from the purchases of the users based on the financial status of the order. Our Rewards app tracks the order statuses and adjusts the customer points accordingly. This setting affects your Place order rule. To set up the needed order statuses to refund you may go to the Rewards settings and choose the available optio

How to unpublish reviews

Published February 24th, 2023 by Polina Tsigelskaia

In Growave it's possible to hide reviews from the Reviews app activity. To progress with that, you may go to the Reviews app and find a needed review: Then click on the "Published" button to alter a button status to the "Unpublished" one. That's it! Hope you enjoyed this article. Feel free to reach out if you have any questions, we are always here f

Learn about the Customers section and what you can do in the user profiles

Published February 24th, 2023 by Polina Tsigelskaia

The Customers section helps you see the activity of the users such as leaving reviews, saving products to Wishlist, making purchases, and receiving points or discounts. There are other useful things that you can do in the user profiles such as editing the points balance, spending their points, resetting or manually assigning the VIP tiers, and refun

Growave on Online Store 2.0

Published February 24th, 2023 by Polina Tsigelskaia

Recently, Shopify announced its biggest update: Online Store 2.0 🥳. We have also released an update for our customers so that you can enjoy the newest and most convenient product. And here's a guide on how to set up the integration of Growave on Online Store 2.0. Where to start? Download a theme that supports Online Store 2.0, among the suggested th

How to share a wishlist

Published February 24th, 2023 by Polina Tsigelskaia

Users can share their wishlist products with their friends. Let's learn how it can be done below! First off, the users on the store may share their Wishlist from the Wishlist tab or page. On any plan of Growave, you may have such sharing options as Facebook, Twitter, Pinterest, and email. You may see the email message of Wishlist sharing below: You

How to show all reviews on a separate page

Published February 24th, 2023 by Polina Tsigelskaia

What is the separate reviews page?   The Reviews product automatically creates a separate page for reviews, both product and site ones. Here you can see this page in action, on our live demo site.   You can find that page using the link yoursite.com/pages/reviews . And, by default, it allows leaving a review to your site. Also, customers can sort an

Integration with the Postscript app

Published February 24th, 2023 by Polina Tsigelskaia

Postscript is SMS marketing software for growing stores. Integration requirements Any plan The Postscript app is installed How does integration work? Integration with Postscript works as automation to send SMS notifications of the following Wishlist events: Something you like is back in stock! Your loved items are waiting for you And also for the Re

How to import existing customers to our Loyalty and Rewards program?

Published February 24th, 2023 by Polina Tsigelskaia

You've decided to move from another Reward app to our Growave platform, however, you are afraid to lose any existing data from your current Reward app. Keep calm and trust us :) We'll gladly help you to migrate your existing customers with points and birthday data into our platform smoothly and without causing any inconvenience.   For that please cr

How to manage reports of the Referral program abuse

Published February 24th, 2023 by Polina Tsigelskaia

Turn your customers into loyal advocates and let them represent you to new potential buyers.   Motivate your existing customers to bring their friends to your store. The only program that lets you reward both - the referrer(sender) and referred(receiver). Each of your existing customers already has its own links, which can be shared to social media

How to set up a reward for leaving a review

Published February 24th, 2023 by Polina Tsigelskaia

We all want to be rewarded for everything we do. This also applies to customers who leave reviews on your site and help you to increase sales. Here in Growave, it can be done using our Loyalty & Rewards program. NOTION: Customers may get a reward for leaving both site and product reviews on the shop. The reward will be given once the review is p

How to set up a reward for leaving a review

Published March 31st, 2023 by Polina Tsigelskaia

We all want to be rewarded for everything we do. This also applies to customers who leave reviews on your site and help you to increase sales. Here in Growave, it can be done using our Loyalty & Rewards program. NOTION: Customers may get a reward for leaving both site and product reviews on the shop. The reward will be given once the review is p

Legacy theme: How to show reviews on product page

Published February 24th, 2023 by Polina Tsigelskaia

Reviews are the strongest social proof that you can add to your website. Studies show that people are more likely to patronize your business when presented with evidence that others have done it. So let our Reviews feature help you increase sales by earning customers' trust.   To install the reviews widget on the product page please go to Shopify Ad

Online store 2.0: How to integrate reviews on the product page

Published March 10th, 2023 by Polina Tsigelskaia

Adding Reviews into your store is pretty easy, follow the steps below to complete it! Step 1: Open Shopify Admin -> Online Store -> Themes section: Step 2: Select the theme you are planning to integrate the Reviews on and click on Customize: Step 3: Click on 'App Embeds' and enable 'Growave': Step 4: Open the default product page -> Product

Online store 2.0: How to integrate wishlist button on the product page

Published March 10th, 2023 by Polina Tsigelskaia

Online store 2.0: How to integrate an Instagram gallery on the Home page

Published March 27th, 2023 by Polina Tsigelskaia

Adding an Instagram gallery to your Home Page won't take lots of time and it's easy as pie, just follow the steps described below. Step 1: Make sure the gallery is created and connected, for more details check the following guide . Step 2: Then open Shopify Admin -> Online Store -> Themes section: Step 2: Select the theme you are planning to i

Science & Logic Behind the Referral Program

Published April 18th, 2023 by Polina Tsigelskaia

To remain relevant and seen, it's crucial to promote yourself. Visibility is key! Only when you are seen will you be asked for! Or as they say, out of sight, out of mind! Now comes the question: how? Marketing is the answer.  There are numerous mediums available such as email, SMS, push notifications, SEO optimization, print media, and more. In the

How to add links to photos?

Published February 24th, 2023 by Polina Tsigelskaia

On the photo, you can not only tag products but also add links. The link can be from your new collection page, campaign, or any website. It allows you to direct your audience to that page. To start, please follow the steps below: 1. Go to the dashboard and open your gallery. 2. Click on a photo where you wish to add a link.  3. Add the needed link i

How to migrate existing data to Growave

Published February 24th, 2023 by Polina Tsigelskaia

In case you are already using a third-party Loyalty & Rewards program, Reviews widget, or Wishlist save buttons, we are happy to inform you that it's possible to transfer all the data related to these apps into our platform: Loyalty & Rewards program Reviews Wishlist Loyalty and Rewards We have prepared a detailed guide for your needs if you

Reward nudges

Published February 24th, 2023 by Polina Tsigelskaia

You can now drive more action at your online store with Rewards Nudges by suggesting to redeem your customers’ rewards on your website.   A pop-up notification will appear if there is an unused discount or if the customer has enough points to redeem a discount. When customers perform an action a notification about crediting points will also pop up.

Explore the applying options of discount code

Published February 24th, 2023 by Polina Tsigelskaia

There are two options on how the discount can be used: Copy code Apply code   Let's find out more details about each one. You can find these settings in Growave Admin -> Settings -> Rewards -> General. Once you select an option, don't forget to save changes: 1) If you select the 'Copy' option, you will see the discounts available in the Rew

Points at Checkout

Published February 23rd, 2023 by Polina Tsigelskaia

The points program of the Rewards app has an enhanced feature that allows redeeming points for discounts right at the checkout page without having to do it from the Rewards tab or page and copy/paste discounts when making a purchase. With this feature, discounts will be redeemed and applied to customers' orders on the spot.  Criteria:  Shopify Plus

Integration with LayoutHub Page Builder

Published February 24th, 2023 by Polina Tsigelskaia

LayoutHub Page Builder - allows you to create professional websites with zero coding skills. Integration between Growave and LayoutHub app allows you to easily showcase your amazing reviews on your online store. Let's learn how to activate the integration between Growave and LayoutHub Page Builder 😉. Step 1: Make sure to have installed both Growave

Shop Instagram page for Shopify

Published February 24th, 2023 by Polina Tsigelskaia

The Shop Instagram page is a separate page on your Shopify store with the shoppable Instagram gallery on it. This page is automatically created by our app but it is not visible to your audience yet. You can find your Instagram page by this URL: yourshopify.com/pages/shop-instagram The Shop Instagram page helps you to inspire your audience with Insta

How to choose criteria when creating a VIP tier

Published February 24th, 2023 by Polina Tsigelskaia

When creating a tier it's crucial to decide according to which of the available options to assign a tier. There are 3 criteria: Points earned, Purchases made and Amount spent. 1. With the Earn points criteria given, customers get the tiers for the amount of earned points. I.e. member gets the Bronze tier for earning/having 5000 points: Please note t

Gift cards

Published February 23rd, 2023 by Polina Tsigelskaia

A gift card is a special type of product. Its value can be used as payment toward future orders from your online store. From now on Growave allows you to create them to redeem in exchange for points. This feature is available from any plan of Growave. Gift cards are used on the site along with other payment methods like Cash or Credit card. You cann

How to set up a Wishlist tab

Published February 24th, 2023 by Polina Tsigelskaia

The Wishlist tab is a floating widget that usually shows up on the side of the screen when the Wishlist app is activated. You may decide on whether to show it in the store, choose the placement and adjust its visibility of it from the Wishlist settings : The position can be changed to "Left" and "Right" and the visibility can be changed. NOTION: You

Integration with PushOwl app

Published February 24th, 2023 by Polina Tsigelskaia

PushOwl is a web push notification app that is popular among many Shopify stores for its push notification marketing and easy setup. The integration between Growave and PushOwl can let you reach your customers anywhere and everywhere on multiple browsers, devices, and platforms. You will grow your business by sending the right automatic notification

How to tag products (product variants) on photos?

Published February 24th, 2023 by Polina Tsigelskaia

When a visitor likes an item on the embedded Instagram gallery on your Shopify site, he/she has to search for the liked item throughout the entire store to buy it. And it stops most of them from buying from you.  Tagging products on photos bridges this gap between a purchase desire and placing an order. It makes your photos shoppable so visitors can

How to associate Instagram posts with products

Published February 24th, 2023 by Polina Tsigelskaia

With this feature, you will be able to have products automatically added to your Instagram hashtag posts. Note: In the auto-tagging process can take part only posts that come from the #hashtag (posts from your @account couldn't take part in this process). This setting needs to be enabled by our developers. Please contact us if you need this option.

How to create a shoppable Instagram gallery?

Published February 23rd, 2023 by Polina Tsigelskaia

Let's use your Instagram and user-generated content (UGC) to turn your followers and visitors into buyers. This guide shows you how to create shoppable Instagram galleries for your Shopify site using #UGC and @accounts. 1. Go to the dashboard and click on the "Create gallery" link. This form will appear:  2. Choose an account you need among the avai

Integration with Searchanise app

Published February 24th, 2023 by Polina Tsigelskaia

The Growave and Searchanise app integration has been deployed for our Reviews product to help shop owners set a complex but simple and user-friendly search, navigation, and selling tool in their store. Thereby it can increase your conversions and sales by showcasing the best product ratings in search results due to the multifunctional search results

How to create own Line APP

Published February 24th, 2023 by Polina Tsigelskaia

The Social Login product uses Growave Line APP for your online store by default, however, if you want to use your own Line APP with your store name then please follow this guide. Where to start? If you already have a business account please log in and move to the step: Creating a provider If you're new to this start with the creation of a business a

Growave Reviews integration with Nextsale

Published February 24th, 2023 by Polina Tsigelskaia

Nextsale helps Shopify merchants to build trust, increase sales, and grow e-mail & SMS lists with on-site widgets. With Nextsale integration, you can easily display Growave reviews on your website pages to build trust and engage visitors. Integrating Growave reviews with Nextsale is simple, and doesn’t require any coding experience. Follow these