In some cases, to fulfill your query, our support team might need access to your Shopify Admin Panel and for that, we need a staff account.
Please, do not worry about your data safety, we request access only for the detailed investigation and you're free to remove it once we're done.
Please, follow these steps to create a staff account:
1) Go to the Shopify Admin Panel
2) Open the "Settings" section:
3) In "Settings", please open the "Users and permissions" section:
4) Click on "Add staff":
5) Then, fill in the following boxes:
First name: Growave
Last name: Support
Please kindly provide us the full permission by ticking all of the sections and after that click on "Send invite":
Feel free to reach out if you have any questions or need help with integration, we are always here for you.