Adjust order rewarding settings
Decide what orders earn points, exclude taxes, shipping and discounts from earning.
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Table of Contents
Order rewarding settings refer to the "Place order" rule as it is possible to define according to which order statuses customers will receive points, at which condition the points are subtracted from the orders, and exclude issuance of points from taxes, shipping costs, and discounts used.
To dive deeper into the matter, let's have a look at the Rewards settings below:
1) Rewarding options
Rewarding customers in accordance with order statuses means that the points for the "Place order" rule will be given to the order when one of these options is chosen:
- Partially paid;
- Partially fulfilled;
2) Subtracting rewards
Subtract rewards according to the order status means that points for placed orders will be subtracted if the order status is one of the following:
- Partially refunded;
You may learn more about them here in the detailed guide.
3) Excluding coupon discounts or a gift card used
If your customer applies a discount to their order and you want to give the points for every $1 spent considering this discount, please click on the "Exclude coupon discounts used".
I.e the order costs $100 itself, your customer used a 10% discount and will pay only $90. According to the "Place Order" action, you will have to give 100 points ($1=1P), but by enabling this option, you will give only 90 points instead of 100 because you've excluded the discount from the order's cost.
To exclude gift cards from earning points, please go to Settings -> Rewards and enable the 'Exclude Gift cards' option. For example, if you enable this setting, place a $100 order, and apply a $30 Gift card, then you will earn points for a $70 part.
4) Including taxes
You can include taxes like VAT or TVA, for example, the total command is 20$ and VAT is 2$ from the command. If you include taxes your customer will receive 20 points, if taxes will be not included he will receive 18$.
5) Including shipping costs
Also, you can include shipping costs to your rewards program, for example, the total command is $28 and the shipping cost is $8, so in the end, the customer will receive 28 points to his balance.
So your clients will receive the full amount that they have spent on their command. This setting can be disabled at any time, up to your decision as a shop owner.
6) Setting minimum purchase amount
Now you can set the minimum purchase amount for the 'Place order' rule so that a customer will only get points if the amount is higher than the mentioned one. It's useful for countries with low currency costs. For example, if you set the minimum purchase amount to 1000 it means all orders under 1000 will not be rewarded with points.
NOTE: If customers are wondering why points are not issued for the full amount spent, it's because of the rewardable. You can track the order history and the amount rewardable in the customer's profile from Growave Admin. Rewardable - the amount for which the user has received points (settings that exclude some products/taxes, etc. can be applied). This field includes a detail of what these points were obtained from. Depending on your settings amount of points for the order may contain a VIP Tier multiplier, Birthday multiplier, Boost campaign multiplier, Taxes, Discount, Shipping, Refund, or Product eligibility.
Hope it was helpful. 🥰 If you will have other questions, please feel free to contact us. We'd love to hear from you!