You've decided to move from another Rewards app to our Growave platform, however, you are afraid to lose any existing data from your current Rewards app.
Keep calm and trust us :)! We'll gladly help you to migrate your existing customers with points and birthday data into our platform smoothly and without causing any inconvenience.
For that please create a CSV file in this format:
REQUIRED: Customer ID, Email, points
You can choose between two suitable fields: Customer ID or Email. The app automatically differentiates between two main fields. If one of the fields is empty and another is filled, the information will be taken from the filled one. To make it work properly, ensure your CSV file has both fields (Email, Customer ID) and corresponds to this format. Even if you don't have any Customer ID fields, you must include at least a column with its name.
If you have been using the other Rewards apps for Shopify (Smile.io, Swell, Marsello, LoyaltyLion, etc.), then you can export data in a CSV file from their Admin panel or reach the vendor's support team.
Also, the import of customers and their Rewards can be done on our end or from the Growave Admin:
1) Go to Rewards Settings → Import/Export rewards:
2) Add the file:
Furthermore, you have the option to effortlessly roll back imported data in both the Points import history and the Tiers import history:
Looking for newly imported Loyalty and Rewards members?
Don’t you worry we got your back 🤗. All you need to do is follow this path:
Growave Dashboard → Customers. You should choose the "With points" in a placeholder like it's shown on the screenshot:
When customers are newly imported from a different app, the only information that we have about them is their names and points (birthdays are optional), that is why the members are displayed here.
Later on, when your customers get engaged in our Loyalty and Rewards by earning points or/and redeeming them they will automatically be displayed in the Customers section.
By the way, you can find more detailed information about customers' birthdays, point balances, purchased products, etc.
In case some of the points haven't been imported, you can download the file under the field 'Download Validation Report'.
The file itself provides an explanation for why certain data wasn't imported. Update the file and import it once again.
For your information, please kindly pay attention to the following meanings:
The user with this email does not exist - It means that this user is not in your Shopify system. You can easily add the user through the Shopify dashboard → Customers → Add customers. Duplicated row in file - This indicates that there are 2 (or more) instances of such records in the file.
And as usual, if there are any questions or requests, please feel free to contact us. We are always here to assist you!