If you're considering using Growave's Loyalty program feature and would like to easily transfer your customers’ points from another loyalty app within the Shopify platform, we've got you covered. Here is a quick guide on how to import your customers’ points into our app and continue boosting sales and increasing repeat purchases.

👀 New to Growave? Welcome aboard! Be sure to install the app and check out our Getting Started Guide. 

Quick import of customers’ points from supported apps

To import your customers’ points into the Growave app follow these steps:

Step 1.  Go to Shopify Admin → Apps → Choose Growave app/ Rewards → Settings → Import/Export rewards or simply click this link.

Step 2.  Choose a previously used Shopify app from the list of supported apps (Rivo, Smile.io, Loyaltylion, Yotpo).

Step 3.  Click Upload a CSV file by selecting it from your computer.

NOTE: The history is updated when you revert the import.

💡 Tip: If you have been using a Shopify loyalty app like Rivo, Smile.io, LoyaltyLion, Yotpo, then you can use exported points in a CSV format from these providers as-is. 

If you choose an “Other” loyalty app, then follow the instructions below, on how to prepare your CSV file with points.

Import points from other loyalty apps

Suppose you have been using a Shopify loyalty app that isn’t mentioned in the list of supported apps. In that case, you will need to prepare a CSV file with your customers’ points and upload it using the same admin interface by selecting the option “Other”. We can import data from any Shopify loyalty app, if you follow the requirements for importing data.

Step 1.  Prepare a CSV file for import.

Here are the Growave requirements for the CSV file with customers’ points: 

REQUIRED: 

1. ‘email’ - your customers’ emails; 
2. ‘points’ - number of points.

OPTIONAL: 

1. ‘customer_id’ - unique ID from Shopify that identifies a shopper (if none, nothing will be used).

Open this sample CSV file → make a copy of this sheet → edit/add your data → download it in CSV format: 

💡Important: Read the full specs for a CSV file with points

NOTE: CSV file size should be no more than 10MB

There is an option to control points assignment: Add points to existing or Set to the value.

Step 2.  Choose a previously used Shopify app from the list as “Other” and upload a CSV file by selecting it from your computer.

💡Important:  Validation and Revert

Validation. After you start importing data the validation process will be initiated, after its completion you will see how many records are passed through with the status “OK”, and how many records will not be imported - check the validation report file. It is possible to either refuse the import - upload another file, or continue import with records that have passed validation. After the import is completed, the final import report file will be generated, there will be records that did not pass the import. This file is available for download right in the admin panel.

Revert. You can use the Revert button to reverse any imported CSV file that was previously imported. The history is updated when you revert the import.

If you face any problems with importing points then feel free to contact us. We'll be happy to assist you.