What is the right format for the CSV file to import customer points?

REQUIRED: Customer ID, Email, points

OPTIONAL: first_name, last_name, birthdate (YYYY-MM-DD)

For more information, be sure to visit the detailed guide here.

Are there any statistics for the Reward email notifications?

Currently, there is no mechanism in place to monitor the quantity of emails sent to users through the Rewards and Loyalty programs. Our team is committed to enhancing this aspect in upcoming updates.

Is there a Rewards landing page?

Certainly, there is a Rewards landing page available. You can locate the Rewards page through this URL: myshopify.com/pages/reward

Similarly, the Referral page can be accessed via: myshopify.com/pages/referral

Where can I rename points?

In the Rewards Settings section, you have the option to modify the label of Points. 
Head to the Points Status section, where you'll encounter fields allowing you to input the preferred name for the points.

Can a customer use their points to "redeem" for actual products?

Yes, of course. The function to redeem points for a Free product is available on any paid plan of Growave.

Why can't I change the terms in the VIP tiers?

The criteria for reaching a VIP tier can be chosen only once and works for all of them. So if you want to change the criterion later, you have to delete all the existing tiers and create new ones which leads to the loss of customers earned and multiplied points. You may check more here.

Can I exclude/include customers or products from the Rewards and Loyalty programs?

Certainly, you have the ability to add or remove customers or products from the Rewards and Loyalty programs using the Rewards settings. This can be done through the Eligibility Configuration section, either for Customer eligibility or Product eligibility, by indicating the relevant tag associated with the customer or product. Make sure to refer to the provided guide for a comprehensive understanding of the process.

Is it possible to reset the points of the users before launching the Rewards programs?

Absolutely, our team is more than capable of helping you with this request. Feel free to reach out to us via email at support@growave.io

Can we modify the Rewards widget on the store?

You have the ability to rearrange the order of the rules directly within the Earning and Redeem Points section. Please refer to the screenshot for guidance:If you wish to modify the sequence of the Earning and Redeem Points sections within the Rewards widget on the Rewards page, please get in touch with us - support@growave.io and we will be happy to assist you with designing the Rewards widget. 
Incidentally, you have the capability to implement certain alterations in the Legacy Branding, specifically within the Branding section:

Can I set up the expiration of points?

For configuring the Points expiration date, navigate to the Dashboard, then access the Rewards Settings. From there, proceed to the Points Status section and select the Points expiration option, here is a screenshot for your reference:

If an order is canceled or returned, will the points be automatically deducted once the refund is done in Shopify?

Indeed, if a return or cancellation occurs, the points will be subtracted from the customer's account balance. 
You can also modify this aspect through the Rewards settings by accessing Reward Management:

Please NOTE that you need to choose the status of the order when the points will be deducted. For more information, check out this guide.

If someone who received a Referral link cancels or returns a purchase does this update the Point balance of the person who gave the referral (deduct points)?

We regret to inform you that currently, we lack the settings necessary to monitor orders associated with Referral link and subsequently deduct points from the Sender's account. Nonetheless, please be assured that we have plans to explore this functionality in upcoming updates to our application.
 

How can I disable the Rewards tab and use only the Rewards page?

You can choose to disable the Rewards tab by using the Legacy Editor (found under Branding → Rewards → Go to Legacy Branding) and utilize the dedicated Rewards page by accessing the following URL: myshopify.com/pages/reward.

Can I assign the VIP tier to the users manually?

Certainly, it's possible to allocate VIP tiers to customers by accessing their profiles in the Admin panel through the Customers section. Locate the specific user and assign a different tier from their profile. 

For more comprehensive instructions, please consult this guide.

Is it possible to set up multiple rewards for a tier?

Currently, it's not feasible to establish multiple rewards for a single tier. Additional information can be found in this guide.

Our team would greatly appreciate it if you could share any questions with us regarding the Rewards app. We will add the answers to these questions to this guide and other ones as well so it's most convenient for our dear customers.